Customer Success Lead, Patient Advocacy
About Claimable
At Claimable, we’re revolutionizing the way patients and providers fight back against unjust healthcare denials. Our AI-powered platform generates personalized insurance appeals—helping people overturn denials and access the treatment they deserve. We’re hiring our first Customer Success Lead, Patient Advocacy to support patients directly and build the foundation of our customer success function.
As a seed-stage, venture-backed startup, we have been named a Fast Company World Changing Idea and featured in NBC News, WSJ, and Forbes for the impact we’re making.
👉 Apply here: https://forms.gle/kkv2PquQzAQUH6q6A
What you’ll do
- Directly support patients by answering questions, reviewing appeal drafts, and guiding them through stressful, high-stakes insurance denials
- Review and refine appeal strategies to improve clarity, accuracy, and persuasiveness
- Draft escalation communications to appeal decision-makers and influencers, including emails and call scripts for patients
- Own, manage, and continuously improve Claimable’s support systems (e.g., AI agents, HelpScout, Aircall, internal tools) to deliver a high-quality, efficient patient experience
- Document workflows and help automate or self-serve support interactions that shouldn’t require a human over time
- Contribute to patient education resources that reduce confusion and support load as the product scales
- Identify recurring patient pain points and feed insights back to product and engineering
Who you are
- 5+ years in patient advocacy, case management, insurance appeals, benefits administration, health insurance paralegal, or a related role
- Deep understanding of health insurance denials and appeal processes
- Exceptional writer—clear, persuasive, and calm under pressure
- Empathetic and patient-first, especially in high-stress situations
- Process-minded and comfortable building systems from scratch
- Startup-ready: you like owning problems and shaping how work gets done
Nice to have (not required)
- Paralegal experience or healthcare-adjacent certification (e.g., BCPA, RN, MPH)
- Experience translating support pain points into product improvements
- Comfort working alongside AI tools to improve outputs over time
What this role is not
- Legal representation or legal counsel
- Sales or account management
- Managing a large team (at least initially)
Compensation
- Competitive salary and benefit
- Equity options based on experience
Why Claimable
You’ll be the first hire shaping customer success—helping real patients win real appeals, while building a scalable, human-centered support system from the ground up.
👉 Apply here: https://forms.gle/kkv2PquQzAQUH6q6A
